Tragedi dr. Icha menjadi pengingat bahwa keselamatan tenaga kesehatan tidak hanya dari bahaya biologis, tetapi juga dari kekerasan verbal dan tekanan psikologis.
As healthcare systems become increasingly complex, leadership is no longer an administrative function but a critical system capability. This reflection explores how psychological safety, systems thinking, organisational learning, and behavioural change can transform healthcare from a culture of blame into a culture of continuous improvement and patient-centred excellence.